Refund, Cancellation & Exchange Policy

1. Refund Policy

We offer refunds under the following conditions: 

Refunds may be granted in cases such as:

• The wrong product was provided
• The product is defective
• The product was damaged during shipping
• The product was tampered with

To be eligible for a refund, you must notify us within 2 days of receiving the product, along with supporting evidence (e.g., photos, proof of issue).

Approved refunds will be processed to the original method of payment within 2-3 days, depending on the issuing bank or payment provider.

Exceptions (if applicable):
Refunds may not be available for certain items, including but not limited to:

• Perishable or sensitive goods (e.g., food, hygiene products)
• Customized or personalized items
• Digital products or services once delivered
• [any other business-specific exclusions]

2. Cancellation Policy

Orders may be canceled within 2 days from the time of purchase, provided that:

• The order has not yet been processed, shipped, or fulfilled
• The product is not customized or already in preparation

Cancellation requests must be submitted through email.

Important:

• If no cancellation is allowed, this must be clearly stated:
  “We do not accept cancellations once an order is placed.”
• Customized or personalized orders are typically non-cancellable once processing has started.

3. Exchange Policy

We offer exchanges under the following conditions: 

Exchanges may be accepted if:

• The wrong product was delivered
• The product is defective or damaged
• The item does not match the description

Requests for exchange must be made within 5 days of delivery.

Items must be returned in original condition, unless defective.

Exclusions (if applicable):

• Perishable goods (e.g., food)
• Customized or personalized items
• Items marked as final sale

4. General Conditions

• Customers are responsible for return shipping costs unless the issue is due to our error.
• We reserve the right to inspect returned items before approving refunds or exchanges.
• This policy is provided to clearly inform customers of their rights and responsibilities prior to purchase.

5. Contact

For any refund, cancellation, or exchange requests, please contact us at:
info@jackgiftscosmetica.com